Refund Policy

Issue with the item 

If you receive a damaged or defective item or receive the wrong item we will send you a pre-paid return shipping label and refund the price of the item as well as the shipping.

Changed your mind

If you change your mind or don't need the item anymore please contact us as quick as possible so that we can catch and cancel the order before it is shipped. If the order is already shipped when receiving your return request we will ask you to pack and ship the item back to us (at your charge), once we receive it and inspect it we will refund you for the price of the item.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately we can not offer direct exchanges.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Proudly canadian

Family owned

Created in May 2020 in Vancouver, BC by Jeremy & his wife Chrystle. They have been focusing on customer's satisfaction from the beginning.

Kitchen Envy moved to Grande Prairie, AB in October 2022 to reduce costs and provide better pricing to their customers.

Chrystle & Jeremy are proudly packing and shipping all orders and handling customer service on a daily basis.

Grande Prairie, AB, Canada

Our Customer Service (Chat/E-mail & Phone) is open:

Mon - Fri, 9am - 7pm
Saturday & Sunday, 10am - 7pm

We love connecting with our customers so please feel free to contact us any time to ask us any question or just to say hi.